Customer Service

• We service Rochester and the Finger Lakes Region
• 24 hour emergency service
• Evaluation of client for specialized products.
• Time and travel to secure proper documentation for patient
• Time and labor involved with trial fittings and product sampling
• Pick-up and delivery of product
• Billing of primary or secondary payer sources
• Rework of denied claims
• Follow-up with physicians (progress and compliance)
• User compliance reports
• Product and technology training for physicians and therapists
• Inservicing for physicians and support staff
• Arranging for oxygen patient travel
• Cleaning of equipment
• Loaner products while client's product is in for service
• Home respiratory equipment eucation and training for all customers
• Providing oxygen conserving devices for client travel needs
• Accepting assignment (accepting full payment at the “maximum allowable charge” rate)